ChordCodex · Support

How can we help?

Page address: www.nuvestudios.io/chordcodex/support

Common questions

Start here

The questions we expect most. If yours isn't here, the form at the bottom of the page reaches us directly. For export questions, tell us which DAW you are opening the file in.

What's free, and what does Pro add?

Free: unlimited songs and jams, every feel (Strum, Comp, Arp, Gate), and sharing .ccsong files with other ChordCodex users.

Pro adds all four exports (.mid, .wav, .pdf and .ccsong), Rich and Complex voicings, custom chords and feels, MIDI and Ripchord import, and USB-C, Ableton Link, network and Bluetooth MIDI. Pro is USD 5.99 a month or 39.99 a year (both start with a 7-day free trial where offered), or 79.99 once for Lifetime. Full details are in the Terms of Use.

Cancelling a subscription or asking for a refund

Subscriptions are managed by Apple: iOS Settings → your name → Subscriptions → ChordCodex. Cancelling there stops the next renewal; you keep Pro until the end of the current period. Deleting the app does not cancel a subscription.

Refunds are handled by Apple, at reportaproblem.apple.com.

Pro isn't unlocked on my new iPhone or iPad

Purchases belong to your Apple ID, not to the device. Sign in with the Apple ID that bought Pro and use Restore Purchases in ChordCodex. If it still doesn't unlock, send us the receipt from Apple with the form below.

How do I send a song to my producer?

Tap share and pick a format. .mid puts chords, drums and bass on separate tracks with the tempo in the header, and opens in Logic Pro, Ableton Live, FL Studio, GarageBand, Pro Tools, Cubase, Studio One, Reaper, Bitwig, AUM and Drambo. .wav is a 24-bit stereo bounce; .pdf is a chord chart in chords or Nashville numbers.

Send them by AirDrop, Messages, Mail or Files. To keep working on the song on another device, share the .ccsong.

Can I play my DAW from ChordCodex?

Yes. In Jam, the chord pads are velocity-sensitive. Connect the iPhone or iPad to a Mac with a USB-C cable and ChordCodex shows up as a MIDI instrument in any DAW. Ableton Link, network and Bluetooth MIDI are in Pro.

Where are my songs stored?

On your device, and in your own iCloud account if you turn iCloud on. We can't read either. Deleting the app removes its local data, so share or export anything you want to keep first.

Can I play my ChordCodex songs on stage?

Chords Live imports ChordCodex songs, so you can write in ChordCodex and play the chords from a foot pedal on stage.

Contact

Still stuck?

Tell us what happened and we'll get back to you by email. Your device, iOS version and, for export questions, your DAW help us reproduce it.

Your details go to Nuve Studios LLC only, and are used to reply to you. Nothing else.